Shipping policy

ElixirVibe Shipping Policy

Welcome to ElixirVibe! We strive to deliver your favorite luxury fragrances quickly, safely, and efficiently. Below is everything you need to know about our shipping procedures, delivery timelines, and order tracking for our customers in the USA and the UK.

1. Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • You will receive another notification with tracking details once your order has officially shipped.

2. Shipping Rates & Delivery Estimates

We offer fast, reliable shipping to ensure your order reaches your doorstep promptly.

  • Standard Express Delivery: 2 to 3 Business Days

  • Shipping Cost: Free Shipping on all orders over $50 (or a flat rate of $4.99 for orders under $50).

Please note: Estimated delivery times start from the date of dispatch, not the date the order was placed.

3. Shipping Locations

Currently, ElixirVibe exclusively ships to addresses within the United States (USA) and the United Kingdom (UK). We do not offer international shipping outside these regions at this time.

4. Order Tracking

When your order has shipped, you will receive an automated email notification from us containing a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active with the carrier.

5. Customs, Taxes & Import Fees (UK Orders)

For UK orders, all prices displayed at checkout include applicable taxes and duties. You will not face any hidden import fees or unexpected charges upon package arrival.

6. Address Changes & Incorrect Information

Please double-check your shipping details before finalizing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your address, please contact us immediately at info@elixirvibe.com.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please save all packaging materials and damaged goods, and reach out to our support team within 48 hours of delivery: