Refund policy
Return and Refund Policy
Last updated: August 30, 2026
At ElixirVibe, we want you to shop with confidence. If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return:
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The return must be requested within 30 days of delivery.
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The product must be unused, unopened and in its original condition.
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All protective wrapping, plastic seals and hygiene seals must remain intact.
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The product must be returned in its original retail packaging.
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You must provide your order number, receipt or other proof of purchase.
For health, hygiene and product-integrity reasons, fragrances that have been opened, sprayed, tested, used or had their protective seal removed cannot be returned unless they arrived damaged, defective or incorrect.
Starting a Return
Before returning an item, contact us at:
Please include:
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Your full name
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Order number
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Product you wish to return
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Reason for the return
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Photographs if the item is damaged, defective or incorrect
If your return is approved, we will provide return authorization and instructions explaining how and where to send your package.
Approved returns must be sent to:
[INSERT COMPLETE U.S. RETURN ADDRESS]
Do not return a product without contacting us first. Unauthorized returns or packages sent to an incorrect address may not be accepted.
Return Shipping
For returns caused by a change of mind, accidental order or scent preference, the customer is responsible for return shipping costs.
If an item arrived damaged, defective or incorrect, ElixirVibe will provide an appropriate resolution and cover approved return shipping costs.
Original shipping charges are non-refundable unless the return resulted from an error on our part.
We do not charge a restocking fee for eligible returns.
Because many perfumes contain alcohol and are classified as flammable liquids, customers must follow the return-shipping method and carrier instructions provided by ElixirVibe. Do not ship perfume by air or internationally unless specifically authorized.
Damaged, Defective or Incorrect Orders
Please inspect your order as soon as it arrives. Contact us within 48 hours of delivery if:
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The product arrived damaged or leaking.
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The item is defective.
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You received the wrong product.
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An item is missing from your order.
Please keep the product, packaging and shipping box until your claim has been reviewed. We may request clear photographs or video evidence.
Depending on the circumstances, we may offer a replacement, refund or another suitable resolution.
Non-Returnable Items
We cannot accept returns for:
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Opened, sprayed, tested or used fragrances
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Products with removed or broken protective seals
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Items not returned in their original packaging
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Products damaged through misuse or improper storage
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Gift cards
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Personalized or specially ordered products
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Items clearly marked “Final Sale” at the time of purchase
A fragrance not matching your personal scent preference is not considered defective. Please review the fragrance notes and product description before ordering.
Sale Items
Regular promotional or discounted products may be returned if they meet all return requirements.
Only products clearly identified as “Final Sale” before purchase are non-returnable.
Exchanges
We do not process direct exchanges. The fastest way to receive a different product is to return the eligible item and place a new order after your return has been approved.
Order Cancellations
Contact info@elixirvibe.com as soon as possible if you need to cancel or change an order.
We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order has already shipped, you may request an eligible return after delivery.
Refunds
We will notify you after your return has been received and inspected.
If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank, card issuer or payment provider.
Please allow additional time for the refund to appear in your account. If more than 15 business days have passed since your refund was approved, contact:
Refused and Undeliverable Packages
Orders returned because of an incorrect address, refused delivery or unsuccessful delivery attempt may be refunded after the package is returned and inspected.
Original shipping costs and any return-to-sender charges may be deducted from the refund unless the delivery issue resulted from our error.
Contact Us
For returns, refunds, order assistance or damaged products:
Email: info@elixirvibe.com
Website: https://elixirvibe.com
For administrative or unresolved matters:
Email: admin@elixirvibe.com
We aim to respond to customer inquiries within 1–2 business days.